The internet has made most of our daily activities easier than ever, previously, to book or cancel a flight ticket, you have to go in person to the airport or phone the airline but this isn’t the same anymore.
Almost all airlines allow you to cancel your flight ticket online if you do not want to continue with your scheduled trip anymore, Thai Airways isn’t left out of this.
Can I cancel a Thai Airways ticket?
Yes, you can cancel a Thai Airways ticket, but the rules vary based on the type of ticket you bought and the time you submitted your cancellation request.
In cancelling your Thai Airways ticket, time is an important factor, you need to cancel as fast as you confirm that your trip won’t be possible anymore.
If you have booked a Thai Airways ticket but don’t want to continue with your planned trip anymore, you can easily cancel your ticket online and this guide will show you how you can do just that.
Thai Airways has an online platform where you can manage all your bookings and initiate the cancellation process.
How to cancel a Thai Airways ticket online
To cancel your Thai Airways ticket online, you need to log into your Thai Airways account through the Thai Airways official website.
Step 1: Access the Thai Airways official website
To initiate the cancellation process, you need to visit the official website of Thai Airways.
On the website, navigate to the homepage, and locate the “Manage Booking” or “My Trips” section.
This is where you’ll be able to make changes to your reservation.
Step 2: Log in to your account
If you booked your ticket through the Thai Airways website and have an account, log in using your credentials – username/email and password.
If you don’t have an account, you may need to provide your booking reference number and the last name of the passenger to access your booking details.
Step 3: Retrieve your booking
Once you are logged in, locate the booking you wish to cancel. The system should display a list of your upcoming flights.
Click on the specific booking you want to cancel to access the detailed itinerary.
Step 4: Review cancellation policy
Before you proceed with the cancellation, you need to read and understand Thai Airways’ cancellation policy.
Familiarize yourself with any fees, refund conditions, or restrictions associated with cancelling your ticket.
You will find this information in the terms and conditions or the specific cancellation policy section on the website.
- Know any associated fees: Thai Airways imposes certain fees for cancelling a ticket, and these fees differ depending on the time of cancellation, the type of fare you purchased, and the class of service. Before you cancel your ticket, make sure you check if there are any applicable charges
- Also, check for refund conditions: Airlines often have different refund policies depending on when you cancel relative to the departure date. You need to carefully review the conditions under which you will be eligible for a refund. Note any deadlines or specific conditions outlined in the policy so you can maximize your chances of receiving a refund.
- Check for restrictions and penalties: Check for any restrictions or penalties associated with the cancellation. Some tickets will be non-refundable or have strict limitations. Additionally, check if there is any penalty that will affect your ability to rebook or make changes to your itinerary in the future.
- Special circumstances: Also check for any provisions in the cancellation policy that apply to special circumstances, such as medical emergencies or unforeseen events. Some airlines offer more flexible options or waivers in certain situations.
If you encounter any ambiguity or have specific questions about the cancellation policy, don’t hesitate to reach out to Thai Airways’ customer support.
They will provide additional clarification and help you understand the terms and conditions before making a decision.
Step 5: Initiate the cancellation
Once you are okay with the cancellation policy, head to the book details, and look for an option that says “Cancel” or “Modify.”
Click on this option to start the cancellation process. Once you click on cancel, Thai Airways will prompt you to confirm your decision and provide reasons for cancelling.
Step 6: Provide the necessary information
To cancel your Thai Airways ticket online, you will be required to provide additional information, such as the payment method used for the booking or the reason for cancellation.
Make sure that all details you provided are accurate and complete.
Step 7: Confirm your cancellation
After providing the necessary information, carefully review your cancellation request.
Confirm that all details are accurate before finalizing the cancellation. The system will display a summary of any applicable fees or refunds at this stage.
If everything is in order, click Proceed to cancel your ticket. Do not forget, that cancelling your ticket is irreversible, once you confirm it, you can’t change it anymore.
Step 8: Receive confirmation
Once you’ve successfully cancelled your Thai Airways ticket online, the system should generate a confirmation message.
This message includes a cancellation reference number, details of any refunds, and information about the cancellation process.
Step 9: Check their refund process
If applicable, check the refund policy and timeline outlined by Thai Airways. The refund process may take some time, depending on the airline’s procedures and the payment method you used for the booking.
How long does it take to get a refund from Thai Airways?
The time it takes to get a refund depends on the payment method you used when you booked your ticket and the reason for the refund.
If you paid with cash or check, THAI will refund you within 20 days. If you used a credit card, they’ll refund it within 7 days after you request it.
Conclusion
If you booked your ticket with Thai Airways but wish to cancel maybe you had an emergency and aren’t travelling anymore.
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You can cancel your ticket online, the cancelling process is straightforward and you can do it by following the steps above.
Before you proceed to cancel your ticket, make sure you check the airline’s cancellation policy and carefully review the details before confirming the cancellation.